Terms & Conditions
Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. By accessing this website, you agree to be bound by all these terms and conditions. These terms and conditions may be updated from time to time without notice. Accordingly, you should check this page regularly and review any changes. If at any time you do not agree to these terms and conditions in full, please do not use this website. We reserve the right to change services, refuse service, terminate accounts or access, or remove or edit content in our sole discretion.
Care Guidelines
Bags, Pillows and Pouf Covers
Remove stains with a soft sponge and luke warm soap water. Do not wash in water. Dry clean only.
Stoneware
The vessels are watertight. Please note that surfaces are kept unglazed and grease and strong colour pigments can therefore leave finger marks.
Price & Delivery
The prices displayed on this site are quoted in SEK. For intra-EU shipments, the prices include the recipient country’s VAT. For shipments outside the EU, no VAT is added. Orders from non-EU countries might be subject to duties and taxes. Duties and taxes are the customer’s responsibility and are due at the time of delivery. Please note that local taxes in your country may apply to the price.
Orders are normally sent from us within 2-5 days by DHL.
Time for delivery is normally 1-3 days within Sweden and 2-5 days within the EU.
All products are handmade in small series. If a product is temporarily out of stock, please send an email to avs@annavonschewen.se and we will accommodate your request.
If you order to the rest of the world, please send us an email with your request and contact info. We will reply as soon as possible. Our email is: avs@annavonschewen.se
Orders will be delivered by DHL to a service point for pick-up.
Local pickup in Stockholm can be arranged to:
House of Gärsnäs,
Svensksundsvägen 17 Skeppsholmen,
111 49 Stockholm.
Return Policy
If you are not satisfied with your order, you have the right to return the products purchased on avs.annavonschewen.se
The returned products must be received by avs.annavonschewen.se within 30 working days from the date of the receipt. We will refund your payment as soon as we have received the returned goods. The refund applies to the returned products only, not the original cost for the shipping. Shipping cost for returned orders will be charged to you and you will be responsible for any loss or damage on the products. Use the return form enclosed with the parcel. Please remember you must take good care of the products when they are in your possession. Goods returned damaged or used are not applicable for a refund. After avs.annavonschewen.se has received the returned products and checked the conformity of the products with all requirements, you will receive the relevant notice of acceptance of the returned products by e-mail. Time required for writing back or returning the sums you paid for purchasing the products depends on the credit/debit card, but it normally appears on the account after two bank days.